Home / How we work

How we work

We believe that a quality repair relies on the following key points:

  • Trained staff
  • A clean, tidy, well equipped workshop
  • Access to genuine brand new parts
  • A willingness to help
  • Honesty

Our aim is to make sure all the above key points are maintained at all times.  We are trusted by individuals and big businesses alike, and welcome the chance to show off our facilities.

Our workshops are visible to our customers at all times, and in all cases you will have contact with the engineer working on your laptop.

For every make of laptop, we have a brand specialist, who is responsible for repairs and liaising with the manufacturer, to ensure fast reliable supply of parts.

We understand that being without your laptop is traumatic whatever you use it for.  Business users, can lose revenue, and home users, may not be able to update facebook.  We aim to get your business back on track or your social life back under control as soon as possible

If you require any more information please check out our FAQs or Contact Us.

Local Drop-Off

Local Drop-Off map
You are welcome to drop your laptop in to our purpose built workshops and speak to one of our engineers about your requirements.
How to find us »

National Service

National Service
It doesn’t matter where you are in the UK, we can still help you. Why not call us to speak to an engineer before you book your repair.
Book collection now »
 
Thank you so much for sorting out the repairs to my mac and returning it so promptly - Daniel
I would just like to take this opportunity to thank you for a speedy repair and would like to commend you on the quality of the repair....the laptop was returned to me in fantastic condition and I will definitely be recommending you to me friends at University - Johnathan
Just a quick note to say thank you for repairing our laptop. We found the service very easy, convenient and professional - Andrew
Thank you so very much for repairing my laptop like new, it is running even better than before, I am so happy that my data was saved, and also thank you for the speedy return - Rita
I just wanted to say that I am so pleased with the excellent service I have received from Laptop Hut. You resolved my problem so quickly and now I have a perfect working keyboard that others tried to provide but failed - Gill
Short note to thank you for repairing my laptop so quickly. I will tell John Lewis store and pass your details to my friends and St John Ambulance service - Mike
Thank you for arranging to have my faulty laptop repaired by the Laptop Hut in Hove. I took it in at 9am yesterday and they phoned me at 12.35 the same day to say it had been repaired. Not only are they efficient, but very courteous and helpful too, in short a brilliant company - Mike
I received my Palm PDA today in perfect working order and wanted to thank you for your prompt and value for money service - Patrick
Just wanted to say a big thanks to The Laptop Hut for sorting out my computer. I thought a whole years worth of stuff had gone down the drain, but you saved my laptop and recovered my partners data from his too. So thank you very much. - Annalies